Welcome to our Clems platform


Submit your medical claim online


The online claim request is only available for selected contracts. Please refer to your insurance contract terms and conditions to verify if you are eligible. To be accepted, the total amount of your reimbursement request must be equal or less than €500.

If your claim request exceeds €500, please send the original invoices and all the requested documents to ACS Medical Service by post mail. You must submit these elements accompanied by a completed and signed claim form. You will find this form by clicking here.

For any complaint, please contact our Complaints Department at the address below.

ACS – Travel & Expatriate Insurance Solutions
Insurance brokerage company
153 rue de l’Université, 75007 PARIS, FRANCE
Phone number: +33 (0) 1 40 47 91 00
E-mail: contact@acs-ami.com
Website: www.acs-ami.com

Professional Liability Insurance and Financial Guarantee in accordance with the French Insurance Code
ACS is controlled by the ACPR (the Prudential Oversight and Resolution Authority)
4 place de Budapest ∙ CS 92549 ∙ 75436 Paris Cedex 09 ∙ France

The information collected by ACS is subject to data processing to prepare, conclude, manage and execute your policy.

In accordance with the French data protection law n° 78-17 of January 6th 1978 as amended in 2004 and 2018 and to EU regulation 2016/679 of April 27th 2016, you have the right to access, transfer, rectify, delete and object any data concerning yourself, which you can pursue by writing to dpo@acs-ami.com or by postal mail to « ACS, To the attention of the DPO, 153 rue de l’Université, 75007 Paris, France”.

You may send a complaint:

  • - On the CNIL website by filling out the online form.
  • - By postal mail writing to CNIL – 3 place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 FRANCE

Welcome to Clems, reimbursement request online platform!

Clems is your online platform to submit your medical expenses claims.

Medical confidentiality: all information sent through this platform is encrypted and directly transferred to ACS’ Medical Service for the sole use of the medical officer.

Attention à bien saisir votre date de naissance sous le format mois/jour/années

You will find your insurance certificate number in the documents we sent you by email when you purchased your insurance contract.

If all the information is correct and you are still unable to log in, please send us an email explaining the problem and our team will get back to you as soon as possible:


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